Key Account Executive

Job Description 

• Timely, professional and accurate reply to all incoming sales enquiries received by phone, email and other formats.
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to help move opportunities through the sales funnel.
• Responsible for up-selling and/or cross-selling of existing company’s products.
• Working closely with marketing team to support n update E-commerce platforms. These include Lazada , Shopee etc
• Work cross-functionally and interact regularly with logistic team and financial & account team in a positive and expedited manner.
• Handle key accounts of customers.
• Position involves routine to moderate decision making with authority to make changes and updates within pre-established guidelines.
• Track, monitor and create timely reports that include analysis and tracking across customer enquiries.
• Conduct an annual customer satisfaction survey email to our customer in order to gather their feedback & experience on our product & service

Job Requirements

• Minimum Diploma in Business Studies/ Administration/ Management or equivalent.
• At least 1-2 years’ experience in a similar role is preferable.
• Computer literate.
• Good command of communication skills Mandarin, English, and Bahasa Malaysia is an advantage.
• Strong interpersonal skill to interact with colleagues with proactive character.
• Flexible and patience character to handle difference behavior of customer enquiries.
• Fresh graduates are welcome to apply.