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Key Account Executive

Posted 11 months ago

Job Description 

  • Timely, professional and accurate reply to all incoming sales enquiries received by phone, email and other formats.
  • Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to help move opportunities through the sales funnel.
  • Responsible for up-selling and/or cross-selling of existing company’s products.
  • Working closely with marketing team to support n update E-commerce platforms. These include Lazada , Shopee etc
  • Work cross-functionally and interact regularly with logistic team and financial & account team in a positive and expedited manner.
  • Handle key accounts of customers.
  • Position involves routine to moderate decision making with authority to make changes and updates within pre-established guidelines.
  • Track, monitor and create timely reports that include analysis and tracking across customer enquiries.
  • Conduct an annual customer satisfaction survey email to our customer in order to gather their feedback & experience on our product & service

Job Requirements

  • Minimum Diploma in Business Studies/ Administration/ Management or equivalent.
  • At least 1-2 years’ experience in a similar role is preferable.
  • Computer literate.
  • Good command of communication skills Mandarin, English, and Bahasa Malaysia is an advantage.
  • Strong interpersonal skill to interact with colleagues with proactive character.
  • Flexible and patience character to handle difference behavior of customer enquiries.
  • Fresh graduates are welcome to apply.

 

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